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Home > CUSTOMER SERVICE > Customer Support

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Job Details :
Job CodeCN06006
Job TitleManager-Customer- Support (Non Life- Retail)
LocationKolkatta, Delhi/ NCR, Pune, Cochin, Chennai
Category Customer Support
Job posted on30/03/2006
Job expires on30/04/2006
Job Requirement
Experience3 to 6 yrs in Sales Marketing
QualificationGraduate, PG, MBA
Key SkillsStrong customer relationship management skills, strong analytical skills and Team building/Team work
Salary4-5.5 Lac per annum
Job Description
Job Profile: · Assisting Business Head in managing the Non-Life insurance business · Overall Responsibility for managing the Non-Life insurance business in the allocated State/s · Building & Managing team of Customer Support-Officers/Trainees in terms of coordination, motivation for delivering high Performance · Developing local level relationship with all the insurance companies in the allocated State/s · Coordinating with and pursuing branches of Mahindra & Mahindra Financial Services Ltd. (MMFSL) to increase the Take- up of motor insurance business · Coordinating with and pursuing dealers (M&M/Non M&M) for tie up for the Non-Life insurance business · Daily/Weekly/Monthly/Quarterly performance reviews of the performance of MIBL field staff and update Business Head regularly on the same · Periodic feedback from the Customers/MIBL field staff regarding the new product/s/ processes to be launched/improved · Maintaining Daily/Weekly/Monthly/Quarterly MIS of the Business generated and Claims of the allocated State/s and update Business Head regularly on the same · Coordinating with insurance companies/MMFSL branches/MIBL field staff/Customers for quick settlement of claims · Ensuring that all the pre-requisite documents of the allocated State/s required for Booking the business are sent well in time to MIBL Head Office · Ensuring that the business in the allocated State/s is carried out as per legal framework laid out by IRDA · Provide efficient and prompt Customer Service



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